Emotional Intelligent in IT Projects
“The Will is the intention favored by emotions” Raheel Faroq
Humans have two mind, a rational mind and emotional mind
Rational Mind: A rational mind is one that allows us to think and react in an analytical way to events that require a thinking ability related to a specific point, for example science, logic, numbers etc.
Emotional Mind: it is what the we perceive our feelings, it is the one that makes us feel love, anger, sadness. It is the one that manages and makes us express our deepest and most intense emotions. The emotional mind according to studies we inherited from our ancestors.
The emotional mind is much faster than the rational mind, and it gets into action without stopping for a moment to think about what it is doing. The actions that arise from the emotional mind carry a particularly strong sense of certainty. It is a consequence of a simple and simplified way of seeing things that can be absolutely disconcerting for the rational mind, when the storm has passed or even in the middle of the answer we are surprised thinking why did I do this? Which indicates that the rational mind is awakening.
When the emotional mind and the rational mind operate in harmony, they can make the best decisions and help us achieve more assertive behaviors in the face of different eventualities within a company and our daily life.
However, due to this close relationship of our emotional part with our rational part can produce something that specialists call neuronal abduction, where our limbic brain is responsible for our emotions can control our rationality, that is why sometimes driven by the emotions we obtained unusual behaviors such as screaming, insulting, or in extreme cases hitting something or someone in moments of anger.
That is why we have our positive emotions for our daily life.
According to these investigations conducted by Daniel Goleman determined that our IQ does not give us guarantees of success.
Therefore, what is Emotional Intelligence?
Daniel Goleman defined it as “the ability to manage and understand our emotions”. Emotional Intelligence according to this famous psychologist is to say, our emotions in favour, the practice of emotional intelligence means to handle 5 fundamental competences or pillars, which are:
Self-awareness: self-awareness deals with the knowledge of oneself or know our emotions at every moment, if we are aware of what we feel and know what is causing it.
Self-regulation: or know how to manage our emotions, which means controlling and having assertive behaviors when an emotion emerges.
Motivation: it has to do with making an effort to motivate ourselves even in difficult situations, as for example before the great crisis that our country is going through, in which there are moments where we can feel helpless, frustrated, worried, upset, outraged, in the currently the brain drain is very big and we, like others, can feel, there is not a single place, a car, travel or simply a place to live, because when you start a university career, we achieve cultivate many dreams. Motivation is a key factor and of great importance for the human being, many wonder, how can i be motivated? That depends on each person and how it can be objective and positive in various situations. It is a strong work that must be done in a short time, one of the things that works to be motivated is the focus, focus does not mean being bussy, focus is not to lose our goal, on our horizon, and something very important our confidence, in our ability to face adversity, to be patient but never to faint, to never give up, that’s why motivation is one of the limits of the great dimension within emotional intelligence, we can know our feelings, have the ability to change them , but if you do not have that motivation that we need to achieve it, it is difficult. A famous speaker says “Success does not depend on where you are, success depends on your decisions”
Empathy: which is the ability to recognize the emotions of others or long story short to put yourself in the place of the other person
Social skills: It is the way we relate to people in our environment
Main Negative Emotions: According to studies there are three types of emotions that can affect our life:
Anger: If it is not controlled, the anger can be growing little by little, that does not mean that you should suppress it but you must be careful that it does not become recurrent.
Specialists recommend when you start to feel anger, the ideal is:
Watch a movie
Read a book
However, what can not be avoided is to think about what causes the anger, if we think a lot about that situation that make us feel bother, we can get worse and while you think more about that, your mind will get many reasons to feel anger. And in the end we will gain a strong headache including anxiety.
In simple terms it is better to think with a cool head, if we let ourselves be carried away by the anger we can do or say things that we may get regret and in many times in the annoyance we can hurt someone.
Anxiety: As human beings we are experts in thinking about the worst scenarios or even create them in our mind, we worry about the things that may not even happen, We think more than we should and at the end we go back to things that may cause us anxiety, for this case sometimes the psychologist recommend us to make the next question, can it go wrong or is it the worst that can happen? This helps you get answers that are probably not as catastrophic as our mind.
Depression: For this emotion, exercise, talk with others, help others, do charitable works, it does not matter if it is something minimal.
Controlling your negative emotions is very important because they can have consequences for your health, according to studies by Goleman and other psychologists, people who suffer anxiety have a higher risk of suffering from an illness.
Main Positive Emotions: there are two positive emotions which Goleman suggests that we have to cultivate. This helps us to have great expectations about the results.
Optimism and hope: In health, optimism and hope can play a very important role, there is an example in the emotional intelligence book dealing with a group of students from Asia, they do not accept academic abilities, on the other hand they see them as a new opportunity to study more, at work you can set an example when you must apply an unknown methodology or language, being optimistic in my case, I think it is complex but I can see it as a challenge, this depends on how things are. In another field, where these emotions are often played in a fundamental role is in sales, an optimistic and hopeful seller in general can accept better the high rate of rejects which may be exposed.
Manage our emotions help us to improve many aspects of our daily life and in the business world, according to the studies, companies require much of emotional help especially those organizations dedicated to technology, because they are businesses where there are a lot level of cognition, logical reasoning, and high levels of stress, when it is applied in organizations it reaches the big question How can I apply it in the projects, especially the IT?
There are a serie of roles within a work team, such as:
Leader-Promoter: He is dominant and emotional, active, proactive, entrepreneur, explorer,he disposes of many ideas, can be a leader.
Facilitator: Seeks appreciation in the team, is empathetic non-dominant, has emotional communication, maintains empatica communication.
Technical-analytical: analytical thinking, only responds if asked, is very direct and to the point, has schematic mind.
Independent: He like challenges, there is no need for help, it is affirmative, it is not emotional
The purpose of knowing the roles is to help us to know ourselves in the workplace, this helps us identify those weak or strong points that can strengthen or maintain through the medium of emotional intelligence.
How to help Emotional Intelligence in projects?
We help each other to know each other more as a team, namely the people who are under your leadership, know how to guide, know how to listen, and most importantly, we will know how to react to different types of personalities.
Strengthening decision making
Deal with different types of clients, that is, with difficult times, the history of the difficult sector
When we sometimes have leaders who may be intimidating or intransigent, where other people may be afraid to make a phone connection, for example, a battle truck is an extremely difficult personality and your co-pilot is afraid of what he scolds. I got the suggestion regarding the flight, this caused the plane to crash and die 10 people, this helps us to have other points of view for example.
When we criticize ourselves in our work, we try to see them constructive, if you are the one who should make a criticism, the way we build it, the solutions or the constructive points of view, we must remember that a leader is not a person who dominates and commands to do, a leader is the one who pursues goals in conjunction with the team.
The theme of emotional intelligence is an invitation to manage and know our emotions, it can not mean that they escape, conflicts that have been transmitted through dialogue, people who have no control over their emotions, are more vulnerable to alcohol, drugs, among others.
First I feel, according to what I feel, we overflow an emotion, the feelings are more lasting than the emotions, the emotions you can change.
Emotional intelligence helps us to have more empathy with people, to know their points of view, to help us improve our work relationships and work team, that everything that concerns us emotionally is something that is achieved overnight. However, in order to achieve the desire to know ourselves, it can be achieved, we must remember that EI is not a measure that only applies to apply, you must be aware of the kindness and confidence that you care about. In many occasions of everyday life.
Goleman, D (1999) explains in his book that the skills in each of the people in each of the spheres or competencies are different, for example, we can help us to manage our own anxiety BUT totally inept to alleviate the disorders of others. The basis of our ability level is undoubtedly nervous but the brain is flexible and constantly learns. On the other hand, errors in emotional skills can be remedied, each of its spheres represents a body of habit and response that, with the right effort, can be improved.